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Back to Customer StoriesAn image of Barrhead Travel's landing page on a clay device

Barrhead Travel boosts efficiency using Postcoder

Three ice creams in cones

The UK's leading independent British travel agents

Barrhead Travel has been helping people plan their perfect trips for nearly 50 years. The company provides a wide variety of holidays and prides itself on top-notch customer service.

It wants to make every step of the booking process as easy as possible, from selecting the right dates to entering address and contact details.

In order to do the latter, Barrhead Travel uses Postcoder to auto-fill addresses and check mobile and email data in seconds to ensure no errors are made.

A couple walking along a harbour looking out at the water

Postcoder speeds up the process for our customers

Julie Taylor
Operations Director at Barrhead Travel
tourist boats moored at a tropical beach in Thailand

A strong relationship for nearly 20 years

Barrhead Travel began using Postcoder in 2006 and has been very pleased with the simplicity with which the service runs.

Julie Taylor, Operations Director, explains, “It was a long time ago but I remember the ease in which our web team integrated Postcoder and we’ve been delighted with the way it has run in the background. It ensures that all the address data, the mobile number and the email addresses that our customers give us are correct, and it speeds up the process for them meaning they’re happy too!”

Postcoder updates its address database daily and offers additional UK address datasets such as multi-residency buildings at no extra cost meaning that every customer can find their details with ease and it is one less thing for them to have to concentrate on during the excitement of booking their trip away.

Thousands of searches performed each month

As a busy travel agent, Barrhead Travel wanted to find an address service that could handle a lot of traffic. Postcoder doesn’t slow down when traffic increases so with an average 12,000 lookups each month, it doesn’t matter if customers spread their bookings out over the week or all wait until the weekend to make those bookings, Postcoder offers a reliable service.

Barrhead Travel can view usage levels in the Postcoder admin area meaning it can also assess where their busy periods are and use the data to evaluate any trends.

Aerial view of beach umbrellas on a beach with waves breaking on the shore

Postcoder ensures that all the address data, the mobile number and the email addresses that our customers give us are correct

Julie Taylor
Operations Director at Barrhead Travel
Barrhead Travel booking form displayed on a phone sat on a green background.

Variety of payment options to make things convenient

Initially Barrhead Travel used credit packs to pay for the service but with the large amount of usage required, it was quickly established that a monthly plan would suit the company better.

Bearing in mind that online bookings can be made at any time of day, this plan enables their service to run continuously, even if there is a higher influx of lookups than expected, with no additional administration required.

Postcoder is designed to be as flexible as possible for all users so it can meet their needs and offer the best service possible.

If you’re looking to take a break and could benefit from some travel advice, why not visit Barrhead Travel at barrheadtravel.co.uk.